Shipping Policy
Orders are processed within 24 hours of receipt and are shipped within 3 business days (Monday-Friday) thereafter given that you provide correct shipping information. The typical shipping time to most destinations worldwide is 5-7 business days. We do not ship on Saturdays, Sundays or holidays. Any orders placed on Saturday or Sunday will be processed the next business day.

Cancellation Policy
Orders may be cancelled by sending us an e-mail if they have not already been shipped and are subject to a 10% administration fee. Your e-mail must include the details and date of your order and the transaction details/number of your payment.

Returns
An RMA number is required for all returns. RMA numbers may be requested by e-mail and must include a detailed reason for the return along with the date of purchase and payment transaction number/details. Returns must be postmarked within 3 business days from the date the RMA number is issued or it will not be accepted. The RMA number must be clearly marked on the front of the package or it will not be accepted.

Defective Goods
Defective goods must be reported within 48 hours of receipt and may be returned upon written e-mail request and RMA approval for replacement.  Goods will be tested within 5 business days of receipt and a replacement shipment will be dispatched within 3 business days following the testing period. The buyer is reponsible for the outbound shipping costs to the seller's depot and the seller is responsible for the return shipping costs to the buyer. Goods that are tested and upon determination by the seller to not be defective will be subject to the payment by the buyer of the then current return shipping and handling charges for the product plus a $10 administration fee.

Refunds
Goods may be returned for a refund upon written request and RMA approval by seller within 30 days from the date of purchase for a refund (excludes original s&h charges) less a 30% restocking fee.   Goods must be returned unmarked in the new condition they were received including all instructions, boxes and packing materials.

Lost Product Keys
We do not maintain a customer database of product keys and they are no different than your house or car keys and should always be kept in a safe place. Should you happen to lose your product key for some unfortunate reason, a new product key may be purchased for $10 by sending us an e-mail request.

Warranty Policy
Products include a 1 year limited hardware warranty (excludes cordless phones). Upon written e-mail request and approval by the seller an RMA number and instructions will be issued for the return of the faulty equipment to the seller's depot for repair/replacement. The warranty excludes products which according to the determination of the seller have not been used as per the instructions provided or have been been otherwise misused or damaged through intent or negligence. It also excludes products which were purchased as part of a special promotional sale or online auction. The buyer is responsible for all outbound and return shipping and handling costs. Payment of the then current return product shipping and handling charges must be received before an RMA number will be issued.